Functional Demands
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).
Essential Functions
- Conducts interactions with everyone in a friendly, courteous and respectful manner.
- Goes out of his/her way to offer assistance to others. If he/she cannot offer assistance, then finds someone who can.
- Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
- Maintains a clean and safe hospital.
- Responds appropriately and immediately in emergency situations.
- Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
- Ensures compliance with regulations to maintain accreditation and licensure.
- Complies with the Hospital Attendance and Tardiness Policy
- Completed all Hospital and Department Specific Mandatory requirements in the prior calendar year.
- Reports Incidents in a timely and effective manner.
- All employees with direct patient contact are responsible for actively engaging in the practice of, monitoring and enforcing compliance to hand hygiene.
- Managing assigned caseload of patients, maintaining accurate records, attending meetings and providing weekly reports.
- Coach patients in effective management of their chronic health conditions and self-care.
- Assist patients in understanding care plans and instructions. Provide culturally and language appropriate services.
- Help patients in properly accessing and utilizing resources including scheduling appointments, assisting patients with completing applications and registration forms.
- Assist patients in accessing health related services and overcoming barriers to obtaining needed medical care and social services.
- Facilitate communication between patients, services and providers. Encourage patients to be active, engaged participants in their health.
- Help patients connect with transportation resources and give appointment reminders in special circumstances.
- This includes a strong role as patient advocate.
- Assist emergency department patients in accessing tele behavioral counseling services.
- Conduct screenings and assessments using various tools to determine mental health status and social needs.
- Coordinate, manage and schedule tele behavioral counseling sessions.
- Manage data and appointments in hospital’s electronic medical record.
- Obtain insurance authorizations for clinical sessions.
- Provide care coordination to emergency department patients.
- Provide ongoing follow-up, motivational interviewing and goal setting with patients.
- Continuously expand knowledge and understanding of community resources and services.
- Collaborate as a member of the emergency department team to discuss patients on the caseload.
- Participate in weekly supervision and program staff meetings.
- Track and submit data; complete monthly reports.
- Manage time and resources in a skilled manner.
- Understand health care culture and work closely with school personnel.
- Demonstrate appropriate boundaries in all interactions.
- Attend relevant trainings, conferences, and community events.
- Follow Heywood Healthcare’s policies and procedures.
- Maintain confidential information.
- Additional duties will be at the discretion of the department manager.
Statement of Other Duties:
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.
