Essential Functions
- Supervises the daily operation of the assigned department and of the general Laboratory when required
- Reviews the daily patient and quality control logs for errors, omissions and potential problems
- Maintains instrumentation, and coordinates or performs preventive care based on the manufacturers’ guidelines
- Recognizes, evaluates, and is able to resolve instrument malfunctions
- Initiates inventory and purchase requisitions for the department, striving to keep expenses within the stated budget and to provide adequate supplies to meet the department’s needs
- Reviews and edits (when necessary), annually, all current procedures for clarity, errors, and required changes. Makes a determination on current techniques and apparatus if changes should be made for special conditions or expedite results
- Develops and implements new procedures. which are clear and concise, and tests that are accurate, precise, reduce turn around time, and are cost effective
- Evaluates and documents employees’ performance annually within 2-4 weeks prior to employees’ evaluation date. Assesses employees’ competency in areas of responsibility
- Assigns proficiency testing to personnel, monitors timeliness of reports, analyzes results and troubleshoots if necessary
- Consults with Pathologist on specimens or results that are unusual or technically more difficult to process or assess
- Based on outcomes of performing testing and employees’ performance appraisals, develops education programs to improve employee performance
- Maintains an error file for the department to monitor trends etc., and takes appropriate action when adverse outcomes are detected
- Communicates effectively, both written and verbally, with staff members and co-workers on all pertinent information in a professional manner
- Collects, compiles, documents and reports statistical analysis required by state and federal guidelines (i.e. JCAHO, CAP, FDA, DPH, AABB, CLIA, OSHA, etc
- Prepares for special projects or events, such as computer downtime, community events, implementation of new programs and testing protocols
- Enters and edits ordering information in the computer system on patients and specimens to maintain accurate records of testing and patient billing
- Assists the manager by performing part or all of the manager’s duties for short periods of time, in the managers absence or when the managers not available, so that departmental goals and tasks can be met/exceeded
- Prioritizes testing workload and assignments and delegates work to staff within the department. Completes specific assignments and assists staff in completing work when short staffed or under tight deadlines
- Reviews, analyzes, maintains and adjusts staffing to ensure all required tasks are completed
- Responds appropriately and in a timely manner to the requests and needs of patients and customers
- Orients new employees and students to the department. Encourages and trains current employees to improve processes, become more efficient and better meet customer needs. Coaches those who demonstrate a need or are deficient in an area to aid in improvement
- Acquires knowledge through educational in-services or seminars throughout the year. Passes a competence understanding of technological advances, disease processes and regulatory changes. Retains, applies and teaches others on this knowledge
- Evaluates specimens for acceptability for Laboratory testing, and takes appropriate action when specimens are not of acceptable quality
- Continuously assesses and assures cost effectiveness of department operations. Develops cost benefit analysis for testing protocols
- Maintains Proficiency Testing program within department. This includes assignment of proficiency testing to personnel, monitors timeliness of reports, analyzes results, troubleshoots, and communication of reports and follow-up
- Maintains a safe environment for patients by assuring that sharp objects, toxic substances and other objects potentially harmful to children are not accessible
- Is aware of the increased risk of falls, slips, and trips for elderly patients and visitors, and assures that the environment of care or services is free of objects and spills which may contribute to the likelihood of patient falls, slips, or trips
- Is sensitive to the tendency of older patients to have hearing difficulties. Verifies that he or she is speaking with appropriate level of loudness so that the patient hears instructions, questions, and conversations with caregiver, but that offense is not given to the patient as the result of the voice being excessively loud. Is able to differentiate problems with hearing versus problems with comprehension
- Correctly interprets verbal and nonverbal response pain management treatments. Takes appropriate action to minimize the patient’s level of pain by utilizing various pain management techniques and methods
- Takes appropriate actions to assure physical security of children and complies with policies and procedures related to the prevention of neonate, infant and child abduction
- Is aware of reduced endurance and strength present in many elderly, and provides accommodation for seating during extended interviews, discussions with secretaries, receptionists and other clerical personnel, or when the patient is waiting for transportation
- Assures that the environment of care or services is free of objects which may contribute to the likelihood of patient falls, slips or trips. Makes readily available assistive devices for ambulation. Complies with policies and procedures relating to gait belts and similar devices
Statement of Other Duties
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.
Functional Demands
Physical Requirements:
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), handles (seizing, holding, grasping, turning, or working with hands), and distinguishes colors. Occasionally uses depth perception (three dimensional vision, and ability to judge distances).
Organizational Expectations
Behavioral Attributes:
The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.
