Nurse Manager, Emergency Room, 40-hour

Hours: 40-hour

• Provides coaching and education for staff so that they can meet/exceed performance expectations.
• Designs and implements individual and group plans which develop and motivate employees
• Ensures that employee skills match job requirements.
• Completes all employee performance evaluations by evaluation due dates
• Oversees daily operations to meet vision of providing services to the community.
• Improves patient and/or customer satisfaction
• Responds to customer requests and concerns in a timely and effective manner
• Utilizes customer satisfaction data to develop and anticipate customer service systems
• Meets/exceeds customer expectations so that the customers select and recommend Heywood Healthcare as their primary source of healthcare.
• Staffing patterns and work flow design match customer requirements
• Manages resources to ensure adequate resources and future growth.
• Justifies budget variances
• Reduces costs and/or increases revenues
• Collaborates/coordinates projects/activities with other departments, teams and task forces to build a team approach to healthcare delivery.
• Participates on task forces, PI teams, committees, etc
• Leads task forces, PI teams, committees, etc.
• Manages clinical practice and patient care delivery.
• Develops mechanisms to assess response to nursing care from patients and families; consults with patient/families as necessary.
• Validates that care provided to patients is consistent with identified medical regimens, nursing plan of care, and is responsive to patient and family expectations
• Ensures compliance with professional standards.
• Human Resources Management
• Assumes accountability for remaining current regarding standards of care established by the profession, research findings, regulatory bodies, and government, and is able to determine, translate, and implement relevant implications for specific unit(s) of responsibility
• Ensures that nursing practice is consistent with current standards, regulations, and government standards of care
• Ensures staffing meet demand, adjusting as necessary for changes in workload, while meeting target productivity
• Selects, hires, evaluates, and counsels staff.
• Fiscal Management
• Justifies staffing cost/patient day variances and implements strategies to reduce as appropriate
• Monitors supply expense, justifies variance, and implements strategies to reduce cost/patient day as appropriate.
• Collaborates with Medical Staff to assure appropriate quality care and management is provided through a cooperative effort between physicians and nurses.
• Participates on multi-disciplinary committee as appropriate
• Coordinates data collection, statistics, and performance improvement activities
• Participates in the ER Committee, prepares agenda items, minutes, and follow-up related to the ER Committee action items.
• Coordinates data collection, statistics, performance improvement activities, and Medical Staff related issues related to the ER Committee
• Responsible for assessing staff performance with Medication Reconciliation and providing remediation or progressive discipline where indicated
• Responsible for assessing staff performance with hand hygiene compliance and participating in compliance rounds as requested by Infection Prevention Director.  Provide remediation or progressive discipline to employees as indicated
• Responsible for assessing staff performance with VAP bundle adherence and reporting of outliers. Provide remediation or progressive discipline where indicated

Statement of Other Duties:

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions.  It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described

• Associates Degree in Nursing required or
• Bachelor's Degree in Nursing preferred

• Three to five years progressive clinical and administrative experience.

• Current MA RN licensure 
• Current certification in ACLS (AHA)
• Current certification in PALS (AHA)
• TNCC, ENPC and CEN preferred

• Three to five years progressive clinical administrative experience.
• Able to communicate effectively in English, both verbally and in writing.
• Strong written and verbal skills.
• Basic computer knowledge.
• Appropriate telephone communication skills.