Essential Functions
- Conducts interactions with everyone in a friendly, courteous and respectful manner.
- Goes out of his/her way to offer assistance to others. If he/she cannot offer assistance, then finds someone who can
- Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
- Maintains a clean and safe hospital.
- Responds appropriately and immediately in emergency situations.
- Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
- Ensures compliance with regulations to maintain accreditation and licensure.
- Complies with the Hospital Attendance and Tardiness Policy
- Completed all Hospital and Department Specific Mandatory requirements in the prior calendar year
- Reports Incidents in a timely and effective manner
- Designs and implements individual and group plans which develop and motivate employees
- Ensures that employee skills match job requirements
- Completes all employee performance evaluations by evaluation due dates
- Improves patient and/or customer satisfaction
- Responds to customer requests and concerns in a timely and effective manner
- Utilizes customer satisfaction data to develop and anticipate customer service systems
- Staffing patterns and work flow design match customer requirements
- Justifies budget variances
- Reduces costs and/or increases revenues
- Participates on task forces, PI teams, committees, etc.
- Leads task forces, PI teams, committees, etc.
- Submits all required reports internally and externally.
- Reviews Credit and Collection Policy annually and implemented necessary changes.
- Implements controls to ensure appropriate billing submission.
- Ensures that net days in AR stays below 40.
- Participates on various industry Committees regarding Patient Accounting, such as MHA, etc.
- Makes effective and efficient use of technology to increase productivity.
- Makes cost effective use of outside agencies and services when appropriate.
- Conducts reviews of outside agency performance on an annual basis.
- Maintains claim dictionaries in accordance with requirements.
- Monitors, tracks and reports on billing compliance.
- Consults with other departments concerning services rendered which affect the ability of the hospital to get paid.
- Coordinates Patient Account functions with Admitting and Medical Records on a routine basis.
- Maintains billing system on computer including implementing upgrades.
- Works with other departments in coordinating changes and improvements in the system.
- Maintains knowledge of changes in insurance's and requirements in order to adjust system to provide information required to legally maximize reimbursement.
- Responsible for consumer information regarding billing, such as consumer cost statements.
- Has a clear understanding of organizational values, mission and vision. Demonstrates authenticity in actions and relationships. Takes accountability for personal and leadership actions. Is eager and willing to learn.
- Is able to continually navigate rapidly changing waters. Is resilient and able to recover quickly from setbacks. Is able to find new opportunities. Demonstrates attitude, vision, creativity, and proactive behavior. Jumps in to "get things started". Is persistent in overcoming adversity. Effectively prioritizes actions and is good at time management.
- Demonstrates healthy relationships which assume a positive intent and are trusting, caring, sharing, respecting and accepting of others. Understands and respects diversity within the workplace including diverse styles and perspectives. Works well as team member as well as team leader. Demonstrates empathy and understanding. Builds personal trust and organizational trust.
- Communicates effectively to inform, to persuade, to understand, to make decisions, and to inspire action. Is able to adapt communication style to changing audiences. Is able to concisely communicate intention in writing. Demonstrates excellent active listening skills and responds appropriately to what is heard.
- Creates goals with employees and then helps them to achieve those goals. Demonstrates good coaching skills and works well with employees to encourage improved performance. Takes necessary disciplinary action as needed. Demonstrates appropriate level of delegation. Provides or arranges for opportunities to help employees develop professionally.
- Is able to provide to employees and others a clear and inspiring vision of desired outcomes. Demonstrates alignment of personal actions with those of the organization. Is able to translate the strategic vision into manageable action plans. Demonstrates the ability to influence others to achieve department and organizational vision. Helps to facilitate win-win solutions.
- Understands customer needs/desires and works directly and through others to improve customer service. Utilizes data on patient satisfaction and other customer expectations to develop strategies to achieve service excellence. Utilizes performance measures to monitor improvements.
- Conducts work in an ethical and compliant manner. Remains up to date on the health care industry and competition. Demonstrates understanding of financial management principles applicable to department or area of responsibility. Operates department within established budget.
- Manages projects in a systematic way to translate a business need(s) into well planned and manageable actions. Also helps others to become good project managers. Is able to build a cohesive, high performing team with objectives which are understandable to all. Is able to effectively prioritize the utilization of resources and allocate resources cost efficiently. Is able to appropriate assess risk and make decisions which have a positive return on investment. Follows appropriate approval process for human, capital, supplies and other monetary resources.
- Demonstrates the ability to manage the challenge of dealing with uncertainty during times of change, for self and employees. Effectively communicates key components of change and ties in the value of employees past performance with that which is needed in the new processes, procedures, and/or culture. Maintains a positive attitude towards approved change initiatives and helps employees to overcome resistance. Works to build a new understanding of expectations.
- Demonstrates effective human resource management skills and applies labor relation principles to supervision of employees. Enforces human resources and related policies pertaining to conditions of work, performance expectations and accountability in the workplace. Encourages employee development. Provides timely and appropriate evaluations, counseling, and coaching. Takes measures to assure that self and staff demonstrate work behaviors consistent with understanding of principles related to a diverse workforce and patient population.
- Effectively weaves the above competencies into efforts to promote and improve patient safety and quality of care. As applicable to the specific position, actively contributes to the organization's compliance with accreditation standards and rules, regulations, and laws pertaining to patient safety and quality of care. Promotes transparency and accountability in work performance and duties.
Statement of Other Duties
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.
Physical Requirements
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).
