Director of Ambulatory Practice Operations, Heywood Medical Group, 40-Hour, Days

Hours:  40-Hour, Days

Job Summary:
The Director of Practice Operations report director to the Vice President of Ambulatory Services and
Executive Director of Heywood Medical Group. The Director of Practice Operations is a key leadership role
responsible for overseeing the strategic, financial, and operational performance of all outpatient medical
practices within the Heywood Medical Group. This individual ensures efficient day-to-day operations, fosters
a culture of excellence in patient care and service delivery, and supports the alignment of clinical and
administrative functions with organizational goals. The Director collaborates closely with physicians,
advanced practice providers, clinical teams, and administrative leaders to implement best practices, optimize
workflows, and ensure regulatory compliance. This position plays a critical role in driving practice growth,
enhancing patient satisfaction, and managing operational budgets, staffing, and performance metrics to
ensure the highest quality of care in a cost-effective manner.

Organizational Expectations

Behavioral Attributes
The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Essential Functions

• Ensures that each office practice follows HMG office policies and procedures; adheres to all Heywood Healthcare policies and procedures and local, state and federal laws, rules and regulations; and maintains all JCAHO, OSHA, RHC and other standards relating to the operation of a physician office involved in the practice of medicine.
• Participates in the process of interviewing, hiring, training, appraising, handling corrective actions, addressing
  complaints and resolving problems of managers.
• Ensures that practice managers resolve conflicts and promote cohesiveness in their practices, serves as liaison
  between the practices and other clinical and administrative components of HMG, and intervenes as necessary if
  problems or disputes continue.
• Researches and reviews reports for unusual operational practices.
• Remains current with coding and insurance practices so as to be able to provide a resource to managers concerning requirements.
• Serves as the primary liaison with other areas of HMG to improve efficiencies, simplify procedures, and increase
  productivity.
• Maintains an up-to-date knowledge of the tasks performed in all practice offices, including such things as registration, charge posting, cash balancing, billing, auditing, reception, supply acquisition, customer service, patient financial counseling, etc.
• Prepares reports and analysis reflecting progress, adverse trends and appropriate recommendations or conclusions for improvements or course corrections.
• Assists managers to prepare and maintain departmental budgets and monitors the execution of the budget.
• Meets regularly with managers and office employees to bring them up-to-date on activities and new policies and to discuss problems and opportunities.
• Assisting with daily operations, including patient flow, staffing, and resource allocation to ensure smooth clinic functioning
• Completes 90 day and annual evaluations
• Assists in Quality measures tracking and reporting
• Completes all Annual Mandatory Education requirements
• Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related 

Job Requirements

Minimum Education

• Bachelor degree in Business / Health Management or Associates degree with additional practice management experience

Minimum Work Experience

• Minimum of 5+ years of experience as a Practice Administrator / Practice Manager 

Required Skills

• Demonstrated ability to mentor and develop high-performing teams, including practice managers,
  supervisors, and frontline staff, to promote leadership growth and succession planning.
• Skilled in providing constructive, real-time feedback and individualized coaching to support continuous
  improvement, staff engagement, and professional development.
• Advanced Microsoft Office skills and Google Suite skills, with an ability to become familiar with
  Medical Group-specific programs and software
• Adept at managing interpersonal dynamics with empathy and professionalism, helping staff navigate
  challenges and strengthen team collaboration.
• Proficiency in collaboration and delegation of duties
• A proactive approach to problem-solving with strong decision-making skills.
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking
  abilities
• Exceptional interpersonal skills. Friendly and professional demeanor

Functional Demands

Physical Requirements
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).