Essential Functions
- Collaborates with end user departments, the IT Team and external vendors to resolve application issues. Keeps end users informed as to the status of requested tasks and/or issues.
- Assists in the implementation and end user training of new software applications and/or updates to existing software applications. Effectively utilizes technical, operational and project management expertise throughout the implementation process.
- Consistently demonstrates the ability to master and improve organizational software applications.
- Collaborates with end user departments in the evaluation of current processes and workflow. Identifies opportunities to optimize software applications and improve end user performance and efficiency.
- Evaluates alternative solutions to end user inquiries and/or issues and makes recommendations, taking into account cost, benefit and risk.
- Provides education to end users, in order to more effectively utilize currently installed software applications, as required.
- Seeks out educational opportunities (trade and professional magazines, education sessions, peer networking) to maintain and improve skill level with regard to the implementation and support of software applications in the healthcare industry.
- Maintains accurate, complete and timely documentation.
- Provides management with oral/written status reports for assigned tasks and projects and anticipates/identifies potential risks.
- Utilizes available system and application tools to develop and customize end user menus, screens, reports, and access methods within Meditech and other organizational applications.
- Actively identifies and participates in process improvement opportunities across the organization.
- Responds appropriately and immediately in emergency situations.
- Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
- Ensures compliance with regulations to maintain accreditation and licensure.
- Complies with the Hospital Attendance and Tardiness Policy.
- Completed all Hospital and Department Specific Mandatory requirements in the prior calendar year.
- Reports Incidents in a timely and effective manner.
- Conducts interactions with everyone in a friendly, courteous and respectful manner.
- Goes out of his/her way to offer assistance to others. If he/she cannot offer assistance, then finds someone who can.
- Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
- Maintains a clean and safe hospital.
Statements of Other Duties:
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.
Functional Demands
Physical Requirements:
- Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).
Organizational Expectations
Behavioral Attributes:
The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.
