Provider Support Analyst, IS

Location US-MA-Gardner
ID 2026-4192
Category
Administrative/Professional
Position Type
Full-Time
Requisition Post Information* : External Company Name
Heywood Hospital
Corporation : Name
Heywood Hospital

Overview

You Matter Here!
 
Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! 

 

Hours: 40-Hours, Days, with the exception of potential project/task coverage off hours and on call rotation

 

$55,450 - $93,000

 

Disclaimer

We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.
 

Responsibilities

Essential Functions
  • Utilizing knowledge of clinical practice, act as a consultant to providers and end users, assisting in the design, development and enhancement of clinical systems.
  • Provide daily support and education for clinical information systems, including after hours support, as needed.
  • Participate in the development of training programs that promote providers’ proficiency with clinical information systems.  
  • Participate in the configuration and maintenance of clinical information systems used by providers in the provision of patient care.
  • Provide support for all clinical information system upgrades and implementations including the creation of test plans and the coordination of the testing process for clinical areas.
  • Provide quality customer service, serving as an exemplary representative of the organization’s mission, vision and values.
  • Responsible for the dictionary building and maintenance of Expanse and related applications as assigned by the Applications Director.
  • Submit and monitor open Meditech Expanse tickets/tasks and communicate to end users and providers, as appropriate.
  • Provide support for all providers areas/applications, including but not limited to order sets, dictation systems, provider documentation, and e-prescribing
  • Actively collaborates with providers and end users to resolve issues 
  • Participate in post implementation change evaluation and supports users in maintaining changed work-flow and technological processes.
  • Actively identifies and participates in process improvement opportunities across the organization.
 
Statement of Other Duties
 
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.
 
Organizational Expectations
 
Behavioral Attributes
 
The following behavioral attributes are required: achievement motivation, flexibility, concern for order, initiative, self-confidence, self control, customer service orientation, interpersonal effectiveness, teamwork and information seeking.
 
Functional Demands
 
Physical Requirements
 
Exerts 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), handles (seizing, holding, grasping, turning, or working with hands), and feels (perceiving attributes of items such as size, shape, temperature, or texture by means of fingertips). Occasionally stoops (bending the body downward and forward by bending the spine at the waist), and kneels (bending the legs at knee to come to rest on knee or knees).

Qualifications

Job Requirements

Minimum Education
 
• Minimum of Associates degree in clinical field preferred. High School diploma required
 
Required Skills
 
• Three years experience in clinical setting with increased responsibilities in HIS system
• Exemplary analytical and problem solving skills and excellent verbal and written skills
• Previous experience with Meditech or Expanse is preferred
 

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