Medical Assistant/Scribe, Summit Family Practice, Heywood Medical Group

Location US-MA-Gardner
ID 2026-4231
Category
Administrative/Professional
Position Type
Full-Time
Requisition Post Information* : External Company Name
Heywood Hospital
Corporation : Name
Heywood Medical Group

Overview

You Matter Here!
 
Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! 
 

Hours: 32-Hours, Days, One evening shift

 

$20.00 - $25.11

 

Disclaimer:
We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.  
 
JOB SUMMARY:
Under the direction of Management, Physician and/or Nursing, incumbent is responsible for assisting with patient care
and medical office clinical support and clerical functions. MA scribes are active member of the care team providing real-
time charting for physicians by shadowing them throughout their shifts and perform a variety of clinical tasks. MA scribe
is in the room during each evaluation, documenting directly from the patient and provider conversation. Clinical duties
include: Scheduling tests, obtaining and recording patient health information, including vitals and injections and rooming
patients; performing in office testing, supporting providers; performing tasks /schedule management to help providers
run on time; bucket management, schedule review; materials management and any other duties and locations as
assigned. Must learn and perform new standards and processes as they are implemented and participate in customer
service and patient satisfaction initiatives. Complete any assigned training. Perform phlebotomy services and
administer vaccines. Clerical duties include: Answering phones, appointment scheduling, providing patient education.
For complete description see below.
 
 

Responsibilities

Essential Functions

 

  • MA Scribe assists with collection, documentation, processing, and verification of information related to patient care in EMR system.
  • List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician.
  • Transcribe patient orders including laboratory tests, radiology tests, medications, etc.
  • MA Scribe ensures patients are welcomed in a warm and friendly manner and sees their needs and expectations are met.
  • MA Scribe is responsible for ensuring the smooth operations in a fast paced environment of the clinic with the goal of a positive patient experience with every encounter
  • Provides patient care by assisting with implementation of care plans. Assesses health status, documents interventions and evaluates patient progress following standard procedures.
  • Performs basic office laboratory procedures such as urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, throat cultures and related procedures
  • Performs basic clinical procedures such as venipuncture/phlebotomy.  Prepares documents and administers vaccines/non-intravenous injections as directed.
  • Performs a variety of clerical functions to support office such as typing, filing, scheduling appointments, making phone calls and related duties as required or directed.
  • Coordinates patient flow and prepares patient for examination.  Takes and records vital signs and EKG’s.  Documents intake assessment.  Assists physician and others in clinical procedures as required or directed
  • Assist in triaging medical calls as per office protocol.  Returns patient calls and documents in patient record as required or directed.  Calls in prescriptions and refills as directed.  Document prescription calls
  • Reviews laboratory results.  Ensures abnormal results are brought to the attention of the physician and others as appropriate
  • Maintains records, reports, logs and other statistical information as required or directed.
  • Processes Medical Records incoming and outgoing according to practice guidelines and regulations
  • Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients.
  • Registers patients for each patient visit, utilizing computer based registration/scheduling system
  • Verifies patients insurance coverage and eligibility
  • Maintains assigned office and/or clinical supplies including vaccines.  Assures accurate inventory of supplies based on approved levels.  Rotates stock as required.  Initiates requisitions for re-supply or special items
  • Issues and verifies patients managed care referral
  • Collects copays from patients for visits, maintains records and reconciles daily deposits
  • Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner
  • Instruments and equipment are prepared and sterilized according to procedure to support infection control.
  • Attends variety of meetings, conferences, and seminars as required or directed
  • Complies with established departmental policies, procedures, and objectives
  • Demonstrates use of quality improvement in daily operations
  • Complies with all health and safety regulations and requirements
  • Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
  • Provide coverage when needed at other locations within Heywood Medical Group

 

Statement of Other Duties:
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.
 
Functional Demands
 
Physical Requirements:
Exerts 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning or working with hands). Frequently stoops (bending the body downward and forward by bending the spine at the waist). Tastes/smells (distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors, recognizing particular flavors and/or odors, using tongue and/or nose).
 
Organizational Expectations
 
Behavioral Attributes:
The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

 

Qualifications

Qualifications:


● High School diploma or equivalent required
● Completion of accredited program in Medical Office Assisting (MOA) at an accredited school. Certification
   needed, or obtained within 6 months of hire.
● Minimum of three years experience in a medical office preferred.
● Excellent written and verbal communications skills, and the ability to prioritize tasks in a busy environment
   required.
● Understanding of medical terminology
● Strong interpersonal skills, tact, professional appearance.
● Proficiency with computers and electronic medical records systems is required.
● Must be able to work flexible shifts, some evenings and weekends may be required. Reliable transportation in
   order to travel between locations is also required.

 

 

 

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